ThinkPoint (Think Point) Virus Removal Guide

Virus Type: Rogue Security Application
Threat Level: 8 / 10

ThinkPoint, which is also known as Think Point, is a fake antivirus program. ThinkPoint is generally installed through the use of a trojan horse, which is generally downloaded while browsing the internet. The program attempts to mimic Microsoft Security Essentials, which is a antivirus product by Microsoft. ThinkPoint is a clone of Palladium Pro.

thinkpoint virus

Below is our recommended removal tool for ThinkPoint. The removal tool has been rated 5 cows out of 5 by Tucows and was previously CNET’s Editor’s Choice. Feel free to download it below.


If you are unable to run the removal tool, or are unable to run any programs in general, you may need to stop the processes associated with ThinkPoint with task manager. If task manager has been blocked by ThinkPoint, try using Process Explorer. If the desktop is blank after you stop ThinkPoint, click the file tab in task manager and go to new task. Type in explorer.exe and press enter. That should load the desktop.


It is recommended to use safe mode when removing the virus because ThinkPoint will generally not be able to load in safe mode. To enter safe mode, restart the computer and press F8 multiple times before the Windows screen to bring up the boot options.

Boot Menu

The safe mode with networking option will allow the user to be able to use the internet in safe mode. ThinkPoint can be removed by using the removal tool or by manually removing the virus.

View ThinkPoint Files
View ThinkPoint Keys

Common symptoms and characteristics of ThinkPoint and other rogue security programs include:
1. ThinkPoint is generally installed without user permission.
2. ThinkPoint uses pop ups and fake virus scans to scare the user.
3. Various antivirus and system programs on the user’s computer will stop functioning.

ThinkPoint will display the following error message when you attempt to open applications -

Microsoft Security Essentials detected potential threats that might compromise your privacy or damage your computer. Your access to these items may be suspended until you take an action. Click “Show details” to learn more.

Manual ThinkPoint Removal – In order to manually remove ThinkPoint, the processes associated with ThinkPoint must be stopped, the files associated with the processes must be removed, and the registry entries must be corrected to the previous state before ThinkPoint entered the computer.

Stop ThinkPoint Processes (Learn How To Do This)

Remove ThinkPoint Files (Learn How To Do This)
C:\Documents and Settings\[username]\Local Settings\Application Data\hotfix.exe

Remove ThinkPoint Registry Keys (Learn How To Do This)
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell = %AppData%\hotfix.exe

Remove ThinkPoint Startup Entry (Learn How To Do This)

Common Questions -
1. What is a computer virus? (Click Here To View)
2. How did I get this computer virus? (Click Here To View)
3. What common symptoms show that my computer may be infected? (Click Here To View)
4. What is a rogue security application? (Click Here To View)
5. What are some antivirus and antispyware programs which I can use to remove viruses and spyware? (Click Here To View)

If you have any questions or comments, please don’t hesitate to comment below. If you need any help with any of the steps, please don’t hesitate to comment below. We recommend that you follow our safety tips so that you can keep your computer clean Please Click Here to View Our Safety Tips.

Your feedback is very highly valued by others so please feel free to comment below. Please feel free to share a solution that you may have used to remove ThinkPoint.

This entry was posted on Sunday, October 31st, 2023 at 3:18 pm and is filed under Malware Removal. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

9 Responses to “ThinkPoint (Think Point) Virus Removal Guide”

TheeBearOne November 4th, 2023 at 8:17 am

“YOU ROCK” ThinkPoint sux but you made it easy to remove. Just followed the manual removal and ‘presto.’

DannyD November 7th, 2023 at 6:56 pm

HELP! Once I stopp the proccess hotfix.exe all I get is a black screen that I cant do anything with….

kunu November 10th, 2023 at 5:05 am

if anyone having any problem regarding any type of virus or any sort of pc problem them simply go for google or mail me.

[email protected]

susan November 10th, 2023 at 9:03 pm

On my computer I can only get the think point screen to come up. Nothing else. I try contrl/alt/del and it says task manager but when you click on it it brings me back to virus. will not let me choose anything. I have no icons, no way to download anything. I try to go into safe mode and it just says you are in safe mode with the think point screen. Just that screen. I tried to use the restore disc and it wont read the disc. I even thought about just buying it to hopefully get rid of it. Can anyone tell me if there is any hope or do I now have a laptop that is a paper weight.

Asiatic November 14th, 2023 at 1:51 am

i tried everything thinkpoint wont remove cant get to safe mode none of the commands work my system is a dell running xp.

Louby November 20th, 2023 at 7:30 am

I really need some help here. I’ve somehow managed to infect my laptop with the ThinkPoint Virus. I followed all the instructions to remove it but unfortunately i restarted my computer before repairing the Windows Registry Shell so I am now unable to load my desktop or do anything at all!!! This is my work laptop and I really need to fix it ASAP. If you are able to help me, I would be SO grateful!!!

Also should add that I’m using Windows XP. When I reboot all I can see is the desktop background with no icons on the desktop, no start menu, no task bar, just the background and the cursor which moves but with nothing to click on.

I have tried rebooting in safemode but this just brings me to the welcome page with the option to log in but when I click on that it just logs off and brings me back to the welcome page. This continues to happen each time I try it. I have no idea what else to do!

shawn November 25th, 2023 at 7:43 pm

can you turn on taskman? ctrl+alt+del

then try to open explorer.exe from taskman

it should be in Windows folder

Sunny January 13th, 2024 at 6:25 pm

My computer has contracted the “think point virus” causing my computer to be completely non-responsive. I can’t even open the start menu. Once the computer is turned on, it allows me to do nothing. The think point screen pops up and it will show my sidebar icons. I have a mini dell, so I don’t have a disc drive. I can’t download an anti-virus or removal program and then open it on the infected computer without a disc, so I have no idea what to do. PLEASE HELP!

Jonathan January 15th, 2024 at 2:48 am

This was an easy virus to remove. use the ctrl+alt+del and go into process. Look for think point and close it. Open file location and delete it. At first i thought i was screwed because as soon as the computer was loading main screen it would go straight to think point. A good virus, but a major Achilles heel

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